Policies and Guarantee

Last modified 07/19/2010

                                                                                                                   

I have retired from selling and keeping reptiles.

This is my 3rd and final retirement in 20+ years.

First time my house was hit by a tornado and had to sell out. I had 30 Ornates in a spare bed room at that time.

Second time retired I had like 4 major surgeries in 4 years.

Third time is real. Finally had to admit that I cant keep up with 20-30 lizards at a time anymore.

Those of you that know me know I love Uromastyx as a species and although I no longer work with them they remain my absolute favorite vegetarian lizard!

Thank you for your interest in Uromastyx!

Kindest regards,

Troy Jones

GUARANTEE

All sales final. No returns or credits due to the fact that I have retired from keeping, breeding and selling reptiles.

We guarantee "Live Delivery" on all reptiles. Our only guarantee is "Live Delivery" and "Live Delivery" can only be guaranteed when transit temperatures are between 40 and 90 degrees F. All deliveries must be received by the customer on first attempt of delivery or our guarantee is void.  We are not responsible for animals left on a doorstep or missed deliveries.  Please be sure to have someone home at time of delivery. Any issues with a reptile(s) must be reported upon delivery (no exceptions). If a return of a reptile is approved, the customer will be responsible for shipping charge to return said reptile(s) unless other arrangements were made prior to.

ORDERING

We accept paypal.com  and money orders. Our payment address on  paypal.com is troy@uroranch.com

SHIPPING

We ship UPS overnight via UPS. Their are times and places where delivery next day is not guaranteed. For exact cost of shipping contact us with your zip code.  Delivery charges are based on how many boxes are shipped and the weight of the boxes and your delivery address.

Uro Ranch  will not be responsible for carrier delays or errors and all claims with a  carrier will be directed to the delivery company and not Uro Ranch. We usually only ship Monday through Thursday, if you need shipment on another day, contact us first.

 

WILD CAUGHT UROMASTYX

I do not treat my Uromastyx for parasites unless they are sick or loosing weight. If you chose to treat your Uromastyx, make sure and take a fresh fecal to a qualified reptile veterinarian and let the veterinarian test for parasites and follow veterinarian instructions for type of medicine and dosage. I do not treat any Uromastyx that are with me for less then 6 months. I believe some bacteria load is beneficial and I judge my animals by there weight, as long as they are not losing weight I do not treat and even if they are losing weight I do not treat if they have been in my care for less then 6 months.

 

ACCUMULATION

It takes 3-6 months for a Uromastyx to settle in. During this accumulation period do not handle the Uromastyx except to weigh it. If keeping in a glass enclosure cover all 4 sides. Feed your Uromastyx and clean it's cage before the lights go on in the morning and or off at night.  Do not feed insects, this is the advantage of Uromastyx they do not require insects to be healthy. Feed a good diet of greens and edible flowers. Only dust with Miner All calcium supplement once to twice per month if at all. With proper diet and proper UVB they really do not need it. Keep a small bowl of uncooked (ground up) green peas, lentils, various beans and birdseed. Occasionally add pure bee pollen granules to the ground up green peas, lentils, various beans, birdseed mix. Do not offer the peas, lentils, various beans and birdseed if the Uromastyx is less than 6 months - 1 year old. Do not treat your CB Uromastyx for parasites until it has been at your location for at least 6 months and then only treat is advised to by a reputable reptile veterinarian. Do not treat my Uromastyx for parasites unless they are sick or loosing weight and only if they have been in your care for over 6 months.
 

Handling

Do not handle your lizard except to weigh it when you first receive it. To me Uromastyx are more of a observation species to be studied and worked with to improve captive breeding. If you choose to handle you lizard please wait a few months before you begin handling. It takes Uromastyx some time to adjust from being pack up and shipped across the country and it can stress them if you begin handling to soon. For the first few months quietly observe your lizard get them used to you watching them and ease into 10-15 minutes handling only occasionally at first. Make sure and weigh you Uromastyx monthly and if you see any weight loss stop handling until the Uromastyx is gaining weight again.

 

Hatchlings / Baby's

You will need to keep hatchlings on bare floor or paper towel until at least 6 months. Remove all sand. Tile and rocks are ok for them to climb on but no substrate until at least 6 months of age. They are fed the same basic greens as the adults only all stems are removed and the greens are finely chopped. Please do not offer crushed seeds, lentils, peas, beans or any of these type dry foods until hatchlings are 6-12 months of age.  My hatchlings are housed each in there own separate enclosure with similar basking and gradients as the adults. 120-130 degrees basking with a gradient to 75-85 degrees on the cool side. Do not treat your CB Uromastyx for parasites until it is at least 6 months old and then only treat is advised to by a reputable reptile veterinarian. My personal rule is I do not  treat your CB Uromastyx for parasites unless I have had it for longer then 6 months. If you have hat your Uromastyx longer then 6 months and if it is losing weight get it to a veterinarian ASAP. Do not feed you captive breed Uromastyx insects as insects carry parasites and there are warnings about insects hurting Uromastyx livers.

 

Affiliated Breeder

Affiliated breeders are other Uromastyx breeders that we have agreements with to sell there captive breed stock. Sometimes housed at our location sometimes housed at associated breeders location. We support Captive Breeding and do at times offer other breeders captive breed Uromastyx. If you have captive breed Uromastyx that you would like us to sell for you please contact troy@uroranch.com

 

Veterinarian

Should the customer decide to take there reptile to the Veterinarian for any reason it is at the customers decision and expense. If customers lizard is delivered with any issues please contact Uro Ranch immediately with what ever issue you may have.

 

GUARANTEE

All reptiles we ship to a customer will arrive alive. Live arrival can only be guaranteed when transit temperatures are between 40 and 90 degrees F. All deliveries must be received by the customer on first attempt of delivery or our guarantee is void.  We are not responsible for animals left on door step or missed deliveries.  Please be sure to have someone home at time of delivery. Any issues with reptile must be reported upon delivery. If a return of a reptile is approved customer will be responsible for shipping charge to return said reptile.

 

FAQ, Email Questions, You wanted to know?

I received an email, asking me the definition of "Farmed"...

    **Farmed= Supposedly farmed in another country. Most likely wild caught import. 

To me farmed usually means wild caught. Farmed CB Ornate's are a possibility, I canít confirm or deny.

There is also USA Captive Breed and Import Captive Bred.

USA Captive Bred Ė 1st choice.

Import Captive Bred - 2nd choice.

Long term, wild caught, or long term farmed - 3rd choice.

Fresh wild caught or farmed as young as possible - 4th choice.

Fresh Farmed that have been in captivity for at least 2 months - 5th choice.

Fresh Farmed less than 2 months? No, only if it was local and from a trusted care provider, best to wait until March 6th Ė No choice.

Climate shipping restrictions: Under NO circumstances will any reptile be shipped in temperatures 40 degrees (and below) and/or above 90 degrees high temperature (this applies to both "ship to" and "ship from" addresses).

Live arrival can only be guaranteed when transit temperatures are between 40 and 90 degrees (f). All deliveries must be received by the customer on first attempt of delivery or our guarantee is void.  We are not responsible for animals left on a door step or missed deliveries.  Please be sure to have someone home at time of delivery. Any issues with reptile must be reported upon delivery. If a return of a reptile is approved customer will be responsible for shipping charge to return reptile.

For me, the secret of acclimating Uromastyx is housing them separately, providing proper cage size, lighting, and food.
Not feeding any insects and not handling the Uromastyx except for cleanings and weighing. Absolutely no water in or around cage!

CB from a reputable breeder/broker!!!

This is one time USA wins if you are purchasing CB from a reputable breeder/broker selling USA CB or CH is much preferred especially if pictures of the mother, father or siblings are provided prior to the sale.

There is not much of a pedigree among Uromastyx keepers and breeders so pictures of mom, dad and babies go a long way to prove its worth an extra $100. 

I have sold over $20k of Uromastyx per year without a single unresolved complaint.

Although my guarantee may seem strict, I am ultimately worried for the welfare of these reptiles and will usually work out any bumps in the road within 24 hours.

My personal cell number is 214-985-2611 . Call or text if I can help in any way.

Thank you!

Troy Jones

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The thing that I understand and accept about the reptile industry is that the only guarantee is live delivery.  I purchase from breeders, brokers and importers and the only guarantee I receive is, a live delivery. Thatís also how I sell and trade my lizards. My wife hates that but lizards are a perishable commodity. If you think about it, itís fair way to do it! This is the reason that I try to acclimate all lizards 2-3 months prior to selling them. Usually the death of the lizard will mostly happen within the 2-3 months. On the flip side, captive breed lizards acclimate much quicker, 1-2 months.

Always purchase captive breed if possible its worth an extra $100 to get a healthy captive breed lizard. 

Iím old schoolÖ my approach to keeping and breeding Uromastyx.

I have lost a great many Uromastyx that I force fed so, now I just isolate in a 4 foot cage with the glass covered and offer the best environment I can offer and best diet I can offer then itís up to mother nature if they make it or not if the make it. Itís my love for the species that makes me want to share what I do and itís up to the customer to follow their gut.

It is the customers responsibility to take their lizard to the Vet.

If your lizard has lost a lot of weight in a month.

If your lizard has stinky poop.

If your lizard is not holding his head up when he basks.

If in your gut, you know there is an issue then take them to a reptile vet.

Once a customer receives the lizard alive and looking well, thatís the only sellerís responsibility. I never receive vet services from breeders, brokers or importers I purchase from and therefore canít offer to pay vet services on Uromastyx lizards I sell.

Customer beware that sometimes exotic reptiles you purchase donít make it. If you decide to purchase exotic reptiles, youíre gambling as if youíre capable of offering the conditions to thrive.

I accept these facts, I donít like them but I accept them as part of working with this magnificent species.

I support captive breeding and strive to give the animals in my charge the best care possible.

www.uroranch.com Troy Jones

 

 

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